Last updated · June 2026
Terms of Service
These terms govern your access to and use of Sonar Genius. By using the service you agree to them on behalf of yourself and your organization.
1. The service
Sonar Genius reads client email you authorize, structures issues, and syncs them to connected systems. Features may evolve.
2. Your responsibilities
- Only connect mailboxes you are authorized to connect.
- Maintain an accurate client domain allowlist; we only analyze mail exchanged with allowlisted clients.
- Comply with applicable laws, including notifying employees and clients as required.
3. Acceptable use
No reverse engineering, no use to harass or surveil individuals beyond legitimate account management, no attempts to circumvent allowlist filtering.
4. Fees
Pricing is set out in your order form. Fees are non-refundable except where required by law.
5. Confidentiality
Each party will protect the other's confidential information with reasonable care.
6. Warranties and disclaimers
The service is provided "as is" except as expressly stated in your order form. AI-generated outputs are decision support, not a substitute for human judgment.
7. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential damages. Total liability is capped at fees paid in the prior 12 months.
8. Termination
Either party may terminate for material breach not cured within 30 days. On termination, access is disabled and your data is deleted on request.