Privacy Policy

Sonar Genius ("we", "us") helps client-facing teams surface requests, complaints, and risks from their client email. This policy explains what we collect, why, and how we protect it.

1. Data we process

• Account data: name, work email, company, role.
• Email content: only messages exchanged with domains your administrator has added to the client allowlist. Internal mail and personal mail are filtered out at ingest and never stored.
• Derived data: structured issues, sentiment, account health, and audit logs generated from allowlisted client correspondence.
• Product telemetry: anonymized usage events for reliability and product improvement.

2. How we use it

To detect and surface client signals, sync structured issues to your CRM, secure the service, and support your team. We do not sell personal data and we do not use customer email content to train third-party foundation models.

3. Sub-processors

We use vetted infrastructure and AI providers under contractual data protection terms. A current list is available on request and via our DPA.

4. Retention

Email content is retained only as long as needed to produce and update issues, and is deleted on request or when access is revoked. Derived issues persist with your account until you delete them.

5. Your rights

Subject to applicable law (including GDPR and CCPA), you may request access, correction, deletion, or export of your data. Email privacy@sonargenius.com.

6. Security

Encryption in transit and at rest, least-privilege access, scoped read-only mailbox grants, and continuous monitoring. See our Security page for details.

7. Contact

Questions: privacy@sonargenius.com.